We will always be able to ship to the continental United States. However, we have been faced with high import fees when shipping abroad, which is something to be aware of. Any import fees must be covered by the end customer and will not be covered by NEUROPTIMA. 

If there are issues with your shipping, we work with a shipping insurance provider to make things right. If you need shipping support, email us at info@neuroptima.com.

Shipments: We do not accept any liability whatsoever for delayed delivery caused by any third parties. This includes delivery address mistakes, it is the buyer's responsibility to ensure the correct delivery details are present at the time of purchasing the goods. We can not take any responsibility for delayed orders to other countries outside the US due to individual custom regulations. Please check with your country’s customs office regarding the import of the products you wish to order. As the buyer, you are responsible for any import restrictions, prohibited import items, taxes, tariffs, fees and other duties. You are responsible for complying with international, national or local laws regulating the importation of products that you may purchase. If an order is refused delivery by customs due to unauthorized ingredients or contents, Neuroptima is not responsible for any losses or costs incurred by you, the customer. You are solely responsible for any taxes, duties, levies, fees and/or any other expenses related to importing the products you order. If the shipment is abandoned or discarded by customs, you will not receive a refund or credit of any kind. By ordering you agree to these terms.

We are supported by a third-party shipping insurance provider, and with your collaboration, can work with them to solve most shipping issues and replace products as needed.

Payment Processors: All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses or does not for any reason, authorize payment to us, whether in advance or subsequent to a payment, or alerts us to a ‘warning that this transaction has been identified as potentially high risk’, we will not be liable for any delay or non-delivery.

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